Business Analyst - CRM, Perm Position

  • Location

    Hong Kong

  • Sector:


  • Salary:


  • Contact:

    Helios Lo

  • Contact email:

  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


A leading US-based technology company is looking for Business Analyst to join their rapidly growing team. 

You get

  • Contributing to software implementation 
  • Fully utilise your technical and communication skills
  • Partnership with Tech team and clients 

The Job

  • Act as an Application Consultant of Microsoft Dynamics D365 CRM in order to deliver excellent consulting services to different clients
  • Becoming a functional master of Microsoft Dynamics
  • Participating in implementation projects providing consulting services to clients, including training, business requirement analysis, system design, system testing, support and maintenance
  • Design and coordinate the integration of our enterprise applications implemented using different technologies and platforms
  • Ability to analyze client requirements and objectives to determine how software can best meet client’s requirements and objectives
  • Provides pre and post sales support
  • Test and QA developments
  • Perform first tier troubleshooting and problem resolving
  • Able to isolate IT related problem and escalate to next level support when required
  • Perform other consulting and support related duties as assigned
  • Work very closely with our local and regional team of professional consultants
  • Assist in the preparation of service estimates and project plans
  • Liaise with product vendors on any issues relevant for the customers
  • To maintain, review and improve the internal standards and systems
  • Ensure timesheets are entered accurately on a timely basis

Are you right?

  • Holding a degree in any relevant area like Business Administration, Accounting, Logistics Management, Manufacturing/Production, etc. will be an advantage
  • Having at least 2 years' hands-on experience with any CRM system is required
  • Having experience in Microsoft Dynamics D365 CRM is an absolute advantage
  • Should be fluent in English (both spoken and written) and good in Mandarin
  • Excellent analytical and problem-solving skills
  • Should possess very good communication and presentation skills
  • Have to be initiative and be able to work independently
  • Must learn fast and enjoy working in a fast-paced environment