IT Operator

  • Location

    Hong Kong

  • Sector:

    Digital

  • Job type:

    Permanent

  • Contact:

    Helios Lo

  • Contact email:

    helios@becomerecruitment.hk

  • Published:

    2 months ago

  • Expiry date:

    2019-08-10

  • Consultant:

    #

A leading US-based technology provider is looking for multiple testers for their on-going banking project.

Responsibilities: 

  • Supervise all Bank’s IT system hardwares and softwares within the data centres
  • Manage the DC operations including the shift leaders and operators group and shifts.
  • Ensure daily routine hardware, software, and network health checks are carried out. Monitor the systems. Run all scheduled jobs as per instructions in the operation guides.
  • Provide advice and guidance to TI Specialists, Application teams and other stakeholders.
  • Maintain contact with the Head of Operations in providing regular updates when working on problems in accordance with the severity of the situation. 
  • Adhere to service core hours, service levels, and performance and efficiency targets utilizing Bank’s ITSM system.
  • Strictly adhere to defined Data centre procedures and addition instructions from application support team or shift leaders.
  • Enforce the Technology call flow process. Adhere to escalation procedure. Ensure the escalation procedure meets customer requirements
  • Reporting, as per defined formats
  • Run preventive maintenance on all business critical IT infrastructure or operations as per instructed.
  • Develop training materials and conduct training in the data centre for new-joiners. 
Requirements:
  • Diploma or above in Information Technology, Computer Science, or equivalent
  • 1-2 years of experience in data centre operations
  • Familiar with Winzone WZ
  • Good communications and documentations skills
  • Fluent in spoken and written Chinese and English
Click apply and start the chat today!