Our client is an international IT solution company, specialising in CRM and ERP implementation. As their company is expanding, they are now inviting a CRM Solution Manager to join their CRM team.
about the job.
- Be responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures
- Handle solution design, implementation of technology and creative business solutions for iconic brands
- Take the lead on projects, solving some of the most exciting problems
- Collaborate with amazing digital experts across disciplines to innovate and create great solutions.
- Be expert in the Digital Marketing domain and have deep understanding of the CRM solutions(Microsoft Dynamic CRM)
- Formulate innovative international marketing strategies and generate sales leads;
- Account manage and develop the CRM system- CRM to facilitate the growing visitor base
skills & experiences required.
Bachelor or above in Computer Science or related discipline
Minimum experience of 5 years of experience in project management with focus on CRM platform development and/or maintenance
- Strong in business strategic planning and execution with focus on CRM area
- Experience in IT tools and vendor sourcing, with focus on data analytics and CRM applications
- Experienced in any CRM platform - Salesforce, Dynamics CRM/ 365, SAP CRM, SugarCRM etc.
- Experienced in team leading is a plus
Strong in project and stakeholders management
- Fluent communication skills in Cantonese, English and Mandarin